Job Summary
As a Technical Support Engineer, you will be
responsible for onboarding customers(Doctors), Giving Demo, Handling
support calls, and Debug Hardware/Software issues. You will also be
addressing customers' issues and followup with them. Attend Medical
conferences and demo the products there.
Responsibilities and Duties
\* Learn product features and understand customer needs
\* Onboard doctors/medical residents/students after the purchase.
\* Attend conferences/events and represent our product
\* Maintain database of the customers. Follow up with customers
\*Give insights about device usage and debug issues faced
\*Talk to the team members and explain customer issues and follow up with them.
Qualifications and Skills
Engineering
Graduates/Diploma Holders ( 0 - 1 years ) experience, Electronics &
Telecommunication, Electrical & Electronics, Instrumentation,
Computer Science, and related Branches.
Prior knowledge related to the medical field is recommended but not necessary.
- Excellent communication skills
- Excellent debugging skills
Benefits
- Chance to work in an exponentially growing Start Up supported by SINE IIT Bombay.
- Polish your skills working in a very professional work environment and get to learn new skills thus helping in the career growth.
Job Types: Full-time, Fresher, Experienced
Salary: ₹20,000.00 - ₹30,000.00 per month
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)