Company Name: Amazon
Job Location: Hyderabad
Experience: Freshers/Experienced
Job Position: Seller Partner Support – Work From Home
Salary: Rs. 3,50,000 – 4,25,000/- per annum
Qualification: Any Graduation, Post Graduation
Job Description:
- The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
- The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
- A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
- Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.
Basic Qualifications:
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Excellent written and verbal communication in English.
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
- Candidates willing to work on Phone/chat & emails (concurrent blended profile).
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).
- Should have power back up in case of power shut down. up to the duration of his shift.
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Home environment free from background noise where you can connect to the internet and work on your deliverables.
- Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
- Should have access to mobile phone at all times from a reliable provider.
- Should have power back up in case of power shut down.
- Candidates who are based in Telangana only should apply.
Job Responsibilities:
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Additional Information:
- Information Security: You should be will to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy
- Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace.
Note:
- Candidates who have been interviewed with Amazon in the last 6 months would not be eligible to apply now.
- we would also like to keep you posted that this role will not include any relocation bonus/assistance and the process of relocating to the office location has to be borne by the candidate.