- Function/Business Area :
Apprentice
- Location :
Transport Hardware / Software Monitoring
- Job Responsibilities :
1. To ensure First level proactive and reactive maintenance.
2. Regularly prioritize faults to meet SLA.
3. To handle emergencies and if required coordinate with first level
operations and investigate faults/cause related.
4. Dealing with complaints and escalations raised by end-customer
Operations/CC center
5. To handle and analyze Trouble Tickets and recommend timely actions
and solutions - Education Requirement :
BE (E&C)
- Experience Requirement :
Fresher
- Skills & Competencies :
1. Knowledge of Domain Mandatory
2. Ensure the usage of all processes and tools as per agreed SLA.
3. Knowledge of technical support activities.
4. To delegate/coordinate the tasks efficiently efficiently
