Title: Job Posting: Customer Service (Non Voice) at Genpact Hyderabad and Warangal
Introduction:
Genpact, a leading global professional services firm, is currently seeking passionate individuals for the position of Customer Service (Non Voice) in Hyderabad and Warangal. We are looking for both freshers and experienced candidates with excellent communication skills and a strong commitment to customer satisfaction. This is a great opportunity to kick-start your career in the dynamic field of customer service.
Position: Customer Service (Non Voice)
Location: Hyderabad, Warangal
Qualification: Any Graduation
Experience: Freshers / 0 to 2 years
Responsibilities:
- Provide exceptional customer service through non-voice channels, including email, chat, and social media platforms.
- Respond promptly and professionally to customer inquiries, resolving issues and addressing concerns effectively.
- Maintain accurate and detailed customer records.
- Collaborate with internal teams to ensure prompt resolution of customer problems.
- Offer product and service information to customers, promoting additional offerings when appropriate.
- Follow company policies and procedures to uphold service standards.
- Meet predefined targets and goals, ensuring customer satisfaction is prioritized.
Requirements:
- Any Graduation degree is required.
- Freshers or candidates with up to 2 years of experience are welcome to apply.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Good knowledge of computer systems and proficiency in MS Office.
- Flexibility to work in rotational shifts, including weekends and holidays.
How to Apply:
If you are enthusiastic about providing exceptional customer service and possess the required qualifications, we encourage you to apply for this exciting opportunity. Please click on the following link to submit your application: [Apply Link: https://bit.ly/3Oer3Hs].
For more non-voice job opportunities at Genpact, please visit [Non Voice Jobs: https://bit.ly/3cgBllq].
We appreciate all applications, but only shortlisted candidates will be contacted for further assessment.
About Genpact:
Genpact is a global professional services firm that transforms business processes using digital technologies and analytics. With a focus on delivering end-to-end solutions and services to clients across industries, Genpact has a strong track record of success and growth. Join our team and embark on an exciting journey of career development and personal growth in the customer service domain.
Note: This job posting is valid until [insert date].